We offer FREE STANDARD SHIPPING on all orders $59 and over and a shipping flat rate of $10 on orders under $59 within Canada & the USA - all the time!
Express shipping with 2-3 DAY DELIVERY (business days) is available at a rate of $25 for all destinations in Canada.
Express shipping with 2-4 DAY DELIVERY (business days) is available at a rate of $25 for all destinations in the USA.
We offer a FLAT RATE of $50 to all international destinations outside of Canada and the USA.
All domestic and International orders are sent via Canada Post unless requested otherwise. Please allow 2-3 days for your order to be processed and shipped, and expect between 7-14 business days for standard shipping within North America, 8-21 business days for International destinations - sometimes it will arrive sooner. We as the shipper, are not responsible for customs delays or duties owing into your country.
Please note packages are sent through regular Small Parcel Post shipping with Canada Post & USPS and they do not provide tracking numbers with this service. If you need a tracking number, you must upgrade to 'Express Shipping' during checkout.
Backorder/pre-order items: Items available for backorder/pre-order will have an estimated ship date listed on the product page (i.e. Shipping March 15!), when selecting the specific style. Please note these dates could vary up to 1 week, and are only estimates. We aim to provide up-to-date information on delivery dates. If your order includes backordered/pre-ordered items, we will ship your entire order together, unless otherwise requested.
We also offer in-store pickup for orders in Vancouver. Our pickup location is at our Gastown office and shop. Please select standard shipping at checkout and include a note for pickup, and we'll email you to confirm date of pickup.
If you have any questions regarding your order, please email us at firstname.lastname@example.org, and we will be happy to help you.
All orders are placed & processed via a secure payment gateway.
Accepted methods of payment are Paypal, Visa, Mastercard & American Express.
If, for any reason, your selected merchandise is out of stock, we will inform you immediately via email. You will not be charged for any item that is out of stock, and we can remove the item from your order or substitute the item.
Privacy and Security
Your privacy is important to us. We will never sell customer information to other companies or individuals and all credit card information is processed through Shopify and Paypal. All personal information remains confidential and is used for internal purposes only. All online orders are placed & processed via a secure site.
We are available to answer any questions you may have, Monday to Friday, 10am to 5pm (Pacific Standard Time). The fastest way to reach us is by sending us message using our contact form here or via email email@example.com. You can also leave a message at at 604.687.7163 with your contact info, and we will get back to you as soon as we can.
If you are interested in becoming a Parade sales representative or carrying Parade in your retail store send an email to firstname.lastname@example.org